Help Center
Find quick answers below — or reach our support team if you need a hand.
Ordering
How do I place an order?
Browse or search for a product, choose any options (size, colour, etc.), add it to your cart, then go to checkout. You’ll need to be logged in with a verified email to complete a purchase.
Do I need an account to buy?
Yes — you can browse freely, but adding items to your cart and checking out requires a free account with a verified email address.
Can I buy from multiple sellers at once?
Absolutely. Your cart groups items by store and we calculate shipping per seller, so you can check out everything in one go.
Payment
What payment methods do you accept?
Cash on Delivery (COD), eSewa, Khalti, and debit/credit cards. Choose your preferred method at checkout.
Is online payment secure?
Yes. Card and wallet payments are processed by the gateway directly and verified server-side — we never store your card details.
Can I use a coupon or loyalty points?
Yes. Enter a valid coupon code and/or redeem your loyalty points on the checkout page; the discount is applied to your order total.
Delivery
How is the delivery fee calculated?
Each seller sets delivery zones by distance. We measure the distance from the store to your address and apply that store’s fee for the matching zone.
How do I track my order?
Go to My Orders in your account. Each order shows a live status timeline as the seller confirms, processes, ships and delivers it.
Why is an item “unavailable” in my cart?
It may have gone out of stock or the store may be temporarily inactive. Remove it to continue checking out the rest of your cart.
Returns & refunds
Can I return an item?
You can request a return on a delivered item from My Orders. The seller reviews the request and, once approved and completed, the order is marked refunded.
How long do refunds take?
After a return is completed, refunds are processed back through your original payment method or arranged with the seller for COD orders.
Account
How do I verify my email?
After signing up we email you a 6-digit code. Enter it on the verification page to unlock checkout. You can resend the code if it expires.
I forgot my password.
Use “Forgot password” on the login page. We’ll email you a reset code to set a new password.
Selling
How do I start selling?
Head to the Seller Center, create a seller account and submit your store for approval. Once an admin approves it, your products go live.
What are the fees?
It’s free to open a store. HamroPasal takes a small commission on each delivered order; the rest is your earning, paid out via the payouts system.